Return Policy

In compliance with current legislation and in relation to Legislative Decree No. 21/2014, which implemented Directive 2011/83/EU, the consumer is protected by the right of withdrawal according to the applicable terms.

Under Article 47, paragraph 2, of the Consumer Code, the provisions relating to the right of withdrawal do not apply to off-premises contracts where the consideration to be paid by the consumer is less than 50 euros (so-called low-value contracts). However, this exclusion does not apply in the case of multiple contracts concluded simultaneously between the same parties, where the total consideration to be paid by the consumer exceeds 50 euros, regardless of the amount of the individual contracts.

If the purchased item falls into the categories eligible for withdrawal from the order, a refund, exchange, or replacement of the product(s) can be requested within 14 days from the delivery date. All items must be returned intact (without signs of wear, abrasions, scratches, deformation, etc.), complete with all their elements and accessories, accompanied by the instructions/notes/manuals attached, the original packaging, and the warranty certificate, if present. According to the regulations, it is noted that the products must be returned in the same conditions as delivered, except for the consumer's ability to handle the goods to establish their nature, characteristics, and functioning.

The validity of the right of withdrawal is subject to the exceptions contained in the Terms and Conditions of the website.

The consumer is responsible for any decrease in the value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

To correctly complete the return procedure, the consumer must communicate to Cristina Angeli the intention to withdraw from the contract via an online form or by email to cristina.angeli.beauty@gmail.com within 14 days of acquiring possession of the goods (established with the delivery of the goods).

Upon receiving the consumer's communication, Cristina Angeli will send a confirmation email defining the return terms of the goods, for which the shipping costs, according to current regulations, must be borne by the consumer.

The consumer must return the goods within 14 days from the date on which they communicated their decision to exercise the right of withdrawal to Cristina Angeli.

Cristina Angeli is required to refund all payments received from the consumer without undue delay and, in any case, within 14 days from being informed of the consumer's decision to withdraw from the contract (subject to verification of the returned goods' condition) according to the payment method agreed upon with the consumer.

If the consumer decides to replace the item with another product, this can be agreed upon when requesting the return, opening a new contract between the parties that will be protected according to legal regulations and defined according to commercial agreements with Cristina Angeli.

In the case of replacement of goods with products not available in stock, an immediate order request will be made, and the consumer will be informed of the shipping times as agreed with the product distributor.

The return terms are also valid for incorrect orders and non-compliant products, for which the consumer will bear the return and insurance costs.

For any information or clarification regarding the content of this page, you can contact our customer service by email at cristina.angeli.beauty@gmail.com or at:

Cristina Angeli
Via Melzo 24
20129 - Milan
Italy